What categories of products does Alee Online Store sell?
Alee Online Store offers Tech & Gadgets (phones, wearables, accessories), Health & Beauty (skincare devices, grooming kits), and Electric Kitchen appliances (blenders, air fryers, kettles, etc.).
Are your products authentic and covered by warranty?
Yes, we sell 100% authentic products. Most electronics come with 6–12 months manufacturer or seller warranty. Warranty details are mentioned on each product page.
Do you deliver across Pakistan?
Yes! Alee Online Store delivers nationwide, including Karachi, Lahore, Islamabad, Multan, Peshawar, Quetta and more.
How long does delivery take?
Delivery usually takes 2–6 working days depending on your city. Major cities may receive orders faster.
What are the delivery charges?
We offer free delivery on orders above PKR 3,000. For smaller orders, standard courier charges apply at checkout.
Which payment methods are available?
We accept Cash on Delivery (COD), bank transfer, Easypaisa, JazzCash, and credit/debit cards. For high-value electronics, verification may be required.
Can I return or exchange an item?
Yes, returns and exchanges are accepted within 7 days if the item is unused and in original packaging. Damaged or defective electronics must be reported within 48 hours. Health & Beauty consumables are non-returnable for hygiene reasons.
Do kitchen appliances need installation or special voltage?
Most small kitchen appliances are plug-and-play (220–240V, Pakistan standard). Large appliances may require installation — details are provided on product pages.
What if I receive the wrong or damaged product?
Please contact us within 48 hours via WhatsApp or email (support@aleeonlinestore.com) with your order number and photos. We’ll arrange an exchange or refund quickly.
How can I contact Alee Online Store customer support?
You can reach us via WhatsApp, email at support@aleeonlinestore.com, or through our website’s contact form. Our team is available Mon–Sat, 9am–6pm.
